Shipping Policy

Thank you for shopping at EnergyHealingStones.com. We aim to deliver your crystal healing products as quickly and safely as possible. Please review our shipping policy below for details on processing times, delivery methods, and tracking.

1. Order Processing Time

Standard Orders: Processed within 1–3 business days&(excluding weekends and holidays).

Custom/Pre-order Items: May require additional processing time (specified on the product page).

Once your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Options & Estimated Delivery Times
Shipping Method    Delivery Time (After Processing)    Regions Covered
Standard Shipping    3–7 business days    Domestic (e.g., US/CAN)
Expedited Shipping    2–4 business days    Domestic (e.g., US/CAN)
International Shipping    7–21 business days*    Worldwide (select countries)

*International delivery times vary based on customs processing.

3. Shipping Rates

Flat-Rate Shipping: standard domestic orders.

Expedited/International Shipping: Calculated at checkout based on weight and destination.

4. International Shipping & Customs

Duties/Taxes: Customers are responsible for any customs fees, import taxes, or brokerage charges.

Delays: Customs processing may cause additional delays beyond our control.

5. Order Tracking

Once shipped, you’ll receive a tracking number via email.

Use this to monitor your package via the carrier’s website (e.g., USPS, FedEx, DHL).

6. Lost or Stolen Packages

If your tracking shows "delivered" but you haven’t received it, contact your local post office first.

If the package is lost in transit, we will reship or refund after investigation (within 30 days of shipment).

7. Address Changes

Ensure your shipping address is correct at checkout.

Changes after order placement may delay shipping or incur additional fees.

8. Contact Us

For shipping-related questions, reach out to:
Email: energyhealingstones@hotmail.com