Return & Refund Policy

Return & Refund Policy

Thank you for shopping at EnergyHealingStones.com. We strive to ensure your complete satisfaction with our crystals, stones, and healing products. Please review the following policy carefully before making a purchase.

1. Eligibility for Returns & Refunds
Timeframe: You may request a return or refund within 14 days of receiving your order.
Condition: Items must be unused, in original packaging, and in resalable condition.
Non-Returnable Items:
Personalized/custom-made items.
Products damaged due to misuse or improper care.
Digital downloads (if applicable).
2. How to Initiate a Return
Contact Us: Email energyhealingstones@hotmail.com with Your order number.Photos of the item(s) (if defective/damaged).
Reason for return.
Approval: We’ll respond within 3 business days with instructions.
Shipping: Return the item to our address (provided upon approval).
3. Refund Process
Approved Returns: Refunds will be issued to the original payment method within 7 business days after we receive and inspect the item.
Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
Store Credit: Optionally, you may request store credit for faster processing.
4. Damaged or Defective Items
Contact us within 48 hours of delivery with photos/video evidence. We’ll replace the item or issue a full refund (including shipping).
5. Exchanges
Exchanges are subject to product availability. Contact us to arrange an exchange for a different item.
6. International Returns
Customers outside [your country] are responsible for:
Return shipping costs.
Any customs/duties fees.
7. Final Sale Items
Clearance or discounted items marked “Final Sale” cannot be returned or refunded.
8. Questions?
Contact our support team at:
📧 Email:  energyhealingstones@hotmail.com

Legal Compliance:

Adjust timeframes (e.g., 14 days) to comply with local laws (e.g., EU requires 14-day returns).

For EU/UK customers, explicitly mention their right to withdraw under consumer protection laws.

This policy balances customer fairness with business protection. Let me know if you’d like to add clauses for subscriptions, wholesale, or other special cases! 🌟